Policies

The Furls Promise

Furls Fiberarts guarantees that our products are the most luxurious and beautiful fiberarts tools and notions you have ever experienced. If your Furls products do not make your art a more comfortable, luxurious, and beautiful experience, return them for a full refund and keep the complimentary skein of yarn that we include with some packages as a gesture of apology for wasting your time.

AGAIN...

If you do not immediately experience less hand fatigue, if your stitches do not become more even, if you do not find your fiberart more enjoyable, or if you are not artistically pleased with the aesthetics of your product, return them for a full refund and keep the skein as our apology for wasting your time!

Return-Replacement-Refund Policy

All Furls Crochet hooks are guaranteed under the Furls Crochet Promise (see above) to perform to a certain standard. If for any reason you are dissatisfied with your Furls Crochet hook or your Furls Hook fails to live up to our Promise, you are entitled to a 100% refund or a complimentary replacement.

Breakages and Defects

 In the case that your crochet hook head breaks or is defective, please return your hook to our mailing address with a note that includes (1) Your name and order number (2) your return address (3) the details of the breakage/defect (4) whether you would like a replacement or a refund. We will send you a complimentary replacement or refund your charge within 30 business days (usually 7 days). All Furls Crochet hooks are protected for one replacement.

Human Being Policy

Furls Crochet, you'll be glad to know, is run by humans! As humans, we occasionally make mistakes. It is a policy at Furls Crochet to recognize that we make occasionally make mistakes and that we take on the responsibility of fixing those mistakes. As human beings, we also have hearts and are willing to work with you to make sure you have exactly the crochet hook you want. We can always be reached by email at support@furlscrochet.com 

Privacy Policies

Furls is committed to protecting your privacy. Outlined below are the measures taken to safeguard sensitive customer information. If you have any questions, please feel free to call us at (512) 222 3230. 

Data Security

To maintain data security and ensure the correct use of collected information we have set up appropriate physical, electronic and managerial procedures to safeguard all information regarding our customers. We use a secure server layer (SSL) that encrypts all billing, shipping, and credit card information transmitted through our web store. Furthermore, all of the customer data we collect is protected against unauthorized access. 

Your Name and Address

When you provide us your name and address, you may occasionally receive catalogs or other mailings from us about products, promotions and services. If you prefer not to receive these mailings, please give us a call at (512) 222 3230 or email your name, request, and address to support@furlscrochet.com

On occasion, we make a portion of our mailing list available to respectable organizations that we feel would be of interest to our customers. Rest assured, we will never share your payment information, telephone number or email address with anyone. If you prefer not to receive these mailings, please give us a call at (512) 222 3230 or email your name, request, and address to support@furlscrochet.com. 

Your Email Address

When you provide your email address, as a courtesy you will receive an order confirmation and shipment notification email with each order you place. You may also receive periodic emails with information about new products, and exclusive promotions. If you do not wish to receive these exclusive promotional emails, click the link at the bottom of the email you received to remove your address from the list. 

Your Phone Numbers

When you provide us with your phone or fax numbers, we may use them to contact you regarding your order if the need arises. We do not share phone numbers with other organization.