At Furls Crochet, we understand that accidents can happen, and we are here to support you in such situations. Our Breakage Policy is designed to address any issues related to broken products and provide a seamless solution.

Coverage Period

We accept broken Furls Crochet products for a period of three years from the date of purchase.

Proof of Breakage

To qualify for our Breakage Policy, you must provide either photo or video evidence of the broken product, or you can return the broken item to us.

Return Shipping

Furls Crochet will cover the cost of return shipping for broken items as part of our commitment to excellent customer service.

Replacement or Refund

Upon receiving the broken item and verifying the damage, we will replace the item with a new one. If the same item is not available, we will offer a full refund, including any shipping, duties, or taxes incurred during the initial purchase.

Breakage Period

Breakage Within 90-day Trial Period Outlined in The Furls Promise

Falling within The Furls Promise, if the breakage occurs within the first 90 days from the original purchase date, Furls Crochet will issue a refund to the original payment method.

Breakage After 90 Days but Before Three Years

For breakage occurring after 90 days but within the three-year coverage period, Furls Crochet will provide a credit that can be applied to your account for future purchases.

We are committed to ensuring your satisfaction and providing solutions for any unexpected circumstances that may arise. Thank you for being a valued customer of Furls Crochet.

 > RETURN TO FURLS MAIN POLICIES PAGE

Updated 09/05/2023