We understand that while protection is paramount, the freedom to choose is equally important. Rest assured, Order Protection is automatically selected at checkout, yet we respect your choice to decline this added layer of security.

Furls Crochet is proud to embrace Order Protection’s EcoCart. When you opt for this enhanced level of care, you’ll help support initiatives for renewable energy, forest restoration, and clean water projects.

Order Protection is carefully tailored to offer a seamless claims process in case of unforeseen circumstances. Our partnership with Order Protection empowers you to file claims with ease, providing peace of mind as you crochet your way through life's vibrant fabric.

Thank you for entrusting Furls Crochet to be a part of your creative journey. With Order Protection, we're committed to ensuring your experience remains as beautiful and secure as the art you create. Please review the details below for a comprehensive understanding of this service.

All prices are in USD (United States Dollar).

Orders under $100: $0.98

Orders over $100: 3% of the total order value

In the event of lost, damaged, or stolen items, Order Protection’s expert support team is here to assist. You’ll receive responses and resolutions from live agents, typically within minutes.

For guidance on filing claims and further assistance, please visit Order Protection’s website.

Damaged
Upon marked as delivered.

Marked as Delivered (Stolen)
2+ days after being marked as delivered.

Stuck in Transit (Lost)
7+ days domestic, 14+ days international.

Order Protection covers the subtotal, shipping, and taxes for refunds. For reorders, Order Protection covers costs including shipping, taxes, and Order Protection. Note that the original Order Protection Premium cost is non-refundable.

To file a claim, you use the Order Protection link provided in your order confirmation email. If you are unable to find the link you can also use this link to file.

Ensure you have your store order number or Order Protection ID number and the associated email address on hand.

Should you choose to decline Order Protection, please be aware that Furls Crochet will not assume liability for any issues related to lost, stolen, or damaged shipments.

Please see Furls' Uninsured Package Policy for full details.

Order Protection’s comprehensive terms and conditions can be reviewed here.

Order Protection operates as a licensed insurance company. All approved order replacement and reimbursements are funded by Order Protection.

For questions, support, or claim-related assistance, please contact shipping@furlscrochet.com.

We appreciate your trust in Furls Crochet and Order Protection to ensure a secure and satisfying shopping experience.