FAQ - General Product Safety Regulation and our European Union Custome

EU UPDATES

An update for our EU customers

Due to the General Product Safety Directive (GPSD), new product safety regulations for European Union countries will take effect on December 13, 2024. These updates are essential, and we are actively working to ensure that all Furls products and communications comply with these requirements.

However, because of these requirements we have made the difficult decision to pause our service to EU countries until we have completed all necessary compliance updates.

ORDER DEADLINE:

The last day to place an order for delivery to the EU will be November 30, 2024 at 11:59 pm CST. This will allow our team time to fulfill EU orders and have them arrive to your home before the December 13th deadline.

We deeply regret any inconvenience this may cause and are truly grateful for your support. Once our compliance updates are complete, we look forward to resuming regular business and serving you in your crochet journey. You can keep up with our evolving International Shipping policies on our Customer Policies page.

If you have any questions or concerns, please feel free to contact support@furlscrochet.com.

Thank you for understanding and for being a part of our journey.

Lorene Eppolite
Chief Executive Officer
Furls LLC

FREQUENTLY ASKED QUESTIONS

Which countries are affected? Which countries are affected?

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

When will EU customers be able to order again? When will EU customers be able to order again?

Affected customers will be able to order from Furls once EU authorities have approved all documentation.

Unfortunately, we have no information on how long these processes take, but we will be sure to update our EU customers as the information becomes available.

How does that affect Furls' Policies? How does that affect Furls' Policies?

Since we are unable to ship our products into the EU, the following policies will be amended until further notice for EU customers only:
Breakage Policy - Furls will not be able to replace any broken products purchased within the past three years. Instead, we will offer a refund via the original method of payment within 90 days of purchase, or via PayPal if after 90 days but within three years.

Can an EU resident still enter Furls giveaways? Can an EU resident still enter Furls giveaways?

No, at this time we are unable to ship any of our products to the EU even if part of a giveaway.

How do i contact the furls team?

Our Customer Experience team will gladly assist you with any questions or concerns. Please email support@furlscrochet.com and allow us 1-2 business days for a response.

Please see our Customer Policies Page for more information, including our current Customer Service Hours.

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