Customer Policies
At Furls Crochet, we believe that every thread of purpose leads to a masterpiece. Our journey is one of passion and precision, guided by the core tenets of innovation, inclusivity, diversity, sustainability, masterful craftsmanship, unwavering integrity, boundless creativity, and transparent accountability. We don't just create tools; we shape experiences.
As we embark together on this creative expedition, we invite you to explore our policies, designed to reflect the same dedication to excellence that we weave into every crochet project. From the Furls Promise that stands as a testament to our commitment to your satisfaction, to our meticulous return policies and beyond, each policy on this page resonates with the threads that compose our mission.
In every stitch, in every tool, we strive to elevate the world of crochet, ensuring that every creation is a symphony of excellence and that every artisan finds themselves embraced by a profound sense of belonging.
If you have any additional questions please reach out to Furls Customer Support at support@furlscrochet.com
Furls Customer Policies
Risk Free Shopping
Shipping Policies
Furls Uninsured Packages Policy
Package Protection for Orders Through Route
Furls Incorrect Order or Address Policy
Discounts and Final Sales
Furls Final Sale Policy- Discontinued Products
Furls Final Sale Policy- Imperfect Products (Including Seconds and Misfits)
Additional Resources
General Frequently Asked Questions (coming soon)
Holiday Specific Frequent Asked Questions
Holiday Ordering and Customer Service Information
Updated August 23, 2023