Limited Edition Nautilus Collection Policy
At Furls, we are delighted to introduce our Limited Edition Nautilus Streamline Resin Crochet Hooks and Trays, a testament to our commitment to innovation and design. These unique pieces are part of an experimental series aimed at pushing the boundaries of our resin hooks, featuring captivating copper foil flakes within a navy and white resin, resulting in a stunning visual effect. However, it is important to note that the addition of these flakes has made these hooks slightly more fragile, particularly if dropped. We want to ensure that you are fully informed about the special nature of these hooks before making a purchase.
Refund and Replacement Policy
Due to the experimental nature and increased fragility of the Limited Edition Nautilus Collection, we have established a specific policy:
Refunds and Replacements
We do not offer refunds or replacements for the Limited Edition Nautilus Collection. Please consider this policy carefully before making your purchase.
In the event that any issues arise with your Limited Edition Nautilus Collection within a 3-year period from the date of purchase, we will provide store credit for the purchase price. This store credit can be used towards any future purchase from Furls.
Conditions for Store Credit
To be eligible for store credit, the following conditions must be met:
- You must provide proof of purchase (order number and date of purchase).
- The Limited Edition Nautilus Hooks and/or Tray must have been used in accordance with our care instructions.
This policy allows us to continue our pursuit of pushing the boundaries of crochet hook design, while also respecting the artistry and craftsmanship that goes into each piece. We appreciate your understanding and acknowledgment of this condition as you enjoy the unique beauty and functionality of this specially crafted collection.
Furls welcomes the Limited Edition Nautilus Collection to our family in December 2023. Thank you for being a part of this exciting journey with us. If you have any questions or concerns regarding this policy or your purchase, please do not hesitate to contact our customer support team for assistance. We are here to ensure your crochet experience with Furls is exceptional in every way.
Updated December 2023