Policies

Updated 10/27/20. For wholesale policies click here.

The Furls Promise

Furls Fiberarts guarantees that our products are the most luxurious and beautiful fiberarts tools and notions you have ever experienced. If your Furls products do not make your art a more comfortable, luxurious, and beautiful experience, return them for a full refund within 90 days of your purchase.

AGAIN...

If you do not immediately experience less hand fatigue, if your stitches do not become more even, if you do not find your fiberart more enjoyable, or if you are not artistically pleased with the aesthetics of your product, return them - pain-free, for a full refund!

Return-Replacement-Refund Policy

All Furls Crochet hooks are guaranteed under the Furls Crochet Promise (see above) to perform to a certain standard. If for any reason you are dissatisfied with your Furls Crochet hook or your Furls Hook fails to live up to our Promise, you are entitled to a 100% refund or a complimentary replacement or exchange within 90 days of your purchase. All returned or exchanged products 90 days after the purchase date will be subject to a 5% restocking fee with a minimum of $5.00 USD. Proof of purchase, in the form of your email address, order number, or original order receipt/confirmation, is required for all returns, replacements, and refunds.

Replacements, Refunds, Exchanges

Any product returned for replacement, exchange, refund MUST be returned in good-as-new condition to be eligible. Customer is responsible for shipping product back with packaging/shipping materials to prevent damage during transit and covering the cost of shipping for exchanges or products broken by customer negligence. Returned product received in poor condition will not be eligible for a replacement, exchange, refund, etc. 

 

Breakages and Defects

Products broken by customer negligence (rolls off table, dog chewed, etc.) are no longer covered by warranty. Defective products or products that break in transit or in normal use are eligible for a replacement or full refund at any time. In the case that your crochet hook head breaks or is defective, please email us at support@furlscrochet.com or call us at 866-693-8757 and we will take care of your replacement ASAP. Furls will issue return labels for defective/broken products. Furls will issue multiple replacements on defective products. Furls will not issue more than 2 consecutive replacements on wear and tear on Candy Shop paint.

Lost Packages + False Deliveries

US orders shipped from the US or UK orders shipped from the UK must wait 30 days after a false delivery before a replacement is issued. Customer must contact their local post office.

International orders must wait 60 days after a false delivery before a replacement is issued. Customer must contact their local post office.

Australian or South African orders must wait 120 days after a false delivery before a replacement is issued. Customer must contact their local post office.

Discounts

Discount codes will be honored no longer than 24 hours after their end date.

Human Being Policy

Furls Crochet, you'll be glad to know, is run by humans! As humans, we occasionally make mistakes. It is a policy at Furls Crochet to recognize that we occasionally make mistakes and that we take on the responsibility of fixing them. As human beings, we also have hearts and are willing to work with you to make sure you have exactly the crochet hook you want. We can always be reached by email at support@furlscrochet.com 

Privacy Policies

Furls is committed to protecting your privacy. Outlined below are the measures taken to safeguard sensitive customer information. If you have any questions, please feel free to call us at 866-693-8757

Data Security

To maintain data security and ensure the correct use of collected information we have set up appropriate physical, electronic and managerial procedures to safeguard all information regarding our customers. We use a secure server layer (SSL) that encrypts all billing, shipping, and credit card information transmitted through our web store. Furthermore, all of the customer data we collect is protected against unauthorized access. 

Your Name and Address

When you provide us your name and address, you may occasionally receive catalogs or other mailings from us about products, promotions and services. If you prefer not to receive these mailings, please give us a call at 866-693-8757. or email your name, request, and address to support@furlscrochet.com

On occasion, we make a portion of our mailing list available to respectable organizations that we feel would be of interest to our customers. Rest assured, we will never share your payment information, telephone number or email address with anyone. If you prefer not to receive these mailings, please give us a call at 866-693-8757. or email your name, request, and address to support@furlscrochet.com. 

Your Email Address

When you provide your email address, as a courtesy you will receive an order confirmation and shipment notification email with each order you place. You may also receive periodic emails with information about new products, and exclusive promotions. If you do not wish to receive these exclusive promotional emails, click the link at the bottom of the email you received to remove your address from the list. 

Your Phone Numbers

When you provide us with your phone or fax numbers, we may use them to contact you regarding your order if the need arises. We do not share phone numbers with other organizations.